Introduction
Kickon Group (referred to as “we”, “us” or “our”) (ABN 81 649 309 106) is committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website, using our services, or otherwise interacting with us, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

Contact details: name, email address, phone number, postal address.

Identifiers: date of birth, company details.

Transaction information: details of products or services you purchase.

Online identifiers: IP address, device or browser information, cookies and tracking data.

Other information you choose to share: messages, feedback, support requests.

We will only collect sensitive information with your consent or where required by law.

How We Collect Personal Information

We collect personal information in a number of ways, including when you:

Complete forms on our website or apps.

Contact us by phone, email, or otherwise.

Sign up for newsletters, marketing, or event registrations.

Make a purchase or booking.

Use our website or services (including cookies, analytics, and online tracking technologies).

We may also collect information from third parties, such as service providers, partners, or publicly available sources, where permitted by law.

Why We Collect and Use Personal Information

We collect personal information to:

Provide, manage and improve our services and products.

Process transactions and fulfil orders.

Communicate with you (including responding to enquiries).

Send marketing and promotional material (with your consent where required).

Tailor and analyse website usage and performance.

Comply with legal and regulatory obligations.

Protect our business and prevent fraud.

Your personal information will not be used for purposes beyond what is explained here without your consent, unless permitted or required by law.

Who We Disclose Personal Information To

We may disclose personal information to:

Our employees, contractors, and related entities.

Third party service providers (e.g., payment processors, hosting partners).

Professional advisers and business partners.

Government, regulatory, or law enforcement agencies when required.

Other parties where you have consented or as permitted by law.

We do not sell your personal information to third parties.

International Disclosure

Your personal information may be disclosed to service providers located outside Australia (e.g., cloud hosting, analytics providers). Where this occurs, we take reasonable steps to ensure it is protected in line with Australian privacy standards.

How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, unauthorized access, loss, modification, or disclosure. These steps include administrative, technical, and physical safeguards such as secure servers and access controls.

However, no internet transmission or storage method is completely secure — we cannot guarantee absolute security of your data.

Cookies and Online Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site usage, and deliver tailored content. You may manage your cookie preferences through your browser settings.

Access, Correction & Deletion of Personal Information

You may request access to the personal information we hold about you, ask for corrections to be made, or request deletion of your data (where permitted by law). To do this, please contact us using the details below.

We will respond to requests within a reasonable time and explain any lawful reasons why a request may be refused.

Complaints

If you believe we have breached privacy laws or acted inconsistently with this Privacy Policy, you may contact us to lodge a complaint. We will investigate and respond to your complaint promptly.

You also have the right to raise concerns with the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date. Please check back regularly for updates.

Contact Us

If you have questions about this Privacy Policy or want to make a request regarding your personal information, please contact:

Email: marketing@kickongroup.com 
Address: Kickon Group, 488 Queens Pde, Fitzroy North VIC 3068